Service
When you want to minimize data center service costs while maximizing up-time, Datamation is the only source you need. With a network of over 1,100 highly trained technicians on-call 24/7/365, and expertise in servicing equipment from over 100 leading manufacturers, we provide a level of service and efficiency that others simply can’t match.
We offer a single point of contact for all your service requests, eliminating the need to deal with multiple vendors and their widely varying costs. Our flexible, flat-rate service contracts include parts, labor and travel expenses, so you can effectively manage costs and avoid unplanned service-related expenses. Our service clients experience a 10-25% decrease in service costs in their first year with us.
You’ve invested a lot in your scanning and storage equipment. Datamation can help you get the most out of it.
- Service contracts include parts, labor and travel—no hidden expenses
- Outstanding on-site, help desk and parts depot service at a fraction of the cost
- Service for over 100 equipment manufacturers
- Strategically located depots get parts delivered faster
- Network of over 1,100 certified Field Engineers
- Extend the life of your valuable equipment
- Flexible service agreement options include on-site, advanced exchange and depot, supplemented by coverage up to 24/7/365
- Web-based service call tracking
- Service that goes beyond Manufacturers warranties
We’ve turned service into a science. With every call:
- A trained help desk technician immediately troubleshoots your issue
- Unresolved issues are escalated to a field engineer who responds with an ETA within one hour
- Field engineers arrive fully equipped to get you up and running
